Everything we commit to, in one place.
Every document a security review, a procurement team or a regulator asks for. Nothing here points at a page that does not exist.
Privacy and data protection
How Adoptiv Inc collects, uses, shares and protects personal data across telephony, CRM, connected mailboxes and AI, and the rights you can exercise.
Updated 2026-08-03Google User Data PolicyWhat Adoptiv does with data from Google APIs, the single Gmail scope we request, and our commitment to the Google API Services User Data Policy Limited Use requirements.
Updated 2026-08-03Sub-processorsEvery third party that may process personal data on Adoptiv's behalf, what each one receives, and whether it is on by default or only when someone switches it on.
Updated 2026-08-03Data Processing AddendumThe Article 28 terms on which Adoptiv Inc processes personal data for its customers, including sub-processors, security, breach notice, audit and international transfers.
Updated 2026-08-03Data Retention ScheduleEvery category of data Adoptiv holds, where it lives, how long we keep it, what triggers deletion, and which periods you can change yourself.
Updated 2026-08-03Cookie PolicyEvery cookie and tag adoptiv.com actually loads, who sets it, what it does, how long it lasts, which categories you can refuse, and what refusing costs you.
Using Adoptiv
The contract between you and Adoptiv Inc for use of the Adoptiv platform: what you may do with it, what we owe you, how billing works, and how a dispute is settled.
Updated 2026-08-03Acceptable Use PolicyWhat you may and may not do with Adoptiv: consent before dialling, calling hours, do-not-call duties, caller ID, messaging rules, restricted industries, and what happens if you breach this.
Updated 2026-08-03Service Level AgreementAdoptiv commits to 99.9% monthly uptime on every paid plan. This sets out how uptime is measured, what is excluded, and the credits you are owed if we miss it.
Updated 2026-08-03Refund and Cancellation PolicyWhen you get money back, when you do not, how to cancel, and what happens to your data afterwards. The same rules as the terms, in one place instead of two sections.
Updated 2026-08-03DisclaimerWhat our compliance tools are and are not, how far you should trust machine-generated output, and the limits of what this website tells you. Written plainly rather than in capitals.
Security
How Adoptiv protects customer data: access control, encryption, tenant isolation, our own infrastructure in Europe and the United States, and how to reach the security team.
Updated 2026-08-03Vulnerability Disclosure PolicyHow to report a security vulnerability in Adoptiv: what is in scope, what good-faith research may and may not do, how fast we respond, and our safe harbour commitment.
Who you are contracting with.
Adoptiv Inc, incorporated in Delaware, USA. 2810 N Church St STE 88783, Wilmington, DE 19802, United States. +1 (636) 556 0022.
Privacy: privacy@adoptiv.com · Security: security@adoptiv.com · Legal: legal@adoptiv.com
Legal and trust
Send this to your security team.
Everything a diligence pack normally asks for is on these pages. If something is missing, write to security@adoptiv.com and we will answer rather than send you a form.
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