Business Hours & Holidays
Closed is a fact about the clock, not a property of a call flow. A schedule states the week and a calendar states the dates, both written once and read by every flow, queue, menu and campaign that needs to know.
Schedule and holiday calendar
open nowInside Tue, 08:30 to 18:00.
Product figures from the platform’s own defaults - not customer averages
How it works.
A week, written once
Each day is on or off and carries its own open and close time. A window that closes earlier than it opens is read as running past midnight rather than as a closed day, so a night shift is a schedule rather than a workaround.
Holidays are their own list
A holiday calendar is named and holds dates: a single day, a range of days, or a date that returns every year by month and day. A range that crosses new year matches on both sides of it.
Everything points at the same one
Flows, menus, queues and campaigns reference a schedule instead of keeping hours of their own. The schedule's own active flag is the gate, so hours can be written and revised with enforcement still off.
The exit is the flow's decision
Being closed is a branch, not a destination. The schedule answers open or closed and the flow that asked decides what follows: an announcement, a mailbox, another queue, or nothing at all. One schedule can end differently on every line.
Two moments in every call.
Every call passes through the same seven. Business Hours & Holidays is the lit ones, and everything either side of it is a different page in this category.
- 01Number
the line it arrives on or leaves from
- 02Route
where the call is sent and to whom
- 03Dial
placing it, and how many at once
- 04Connect
the moment a person picks up
- 05Talk
while the conversation is happening
- 06Wrap
the code, the notes, the next step
- 07Record
what is kept, and where it is kept
The specifics.
8 facts- Weekly rules
- Seven days, each on or off, with one open and one close time in 24-hour form
- Overnight
- A close earlier than the open reads as a window running past midnight
- Holidays
- Named calendars of single dates, ranges, or dates recurring by month and day
- Timezone
- Evaluated in the organisation timezone; a schedule carries none of its own
- Reuse
- One schedule read by flows, menus, queues and campaigns, edited in one place
- Enforcement
- Queues and flows read it at call time; the schedule's active flag is the gate
- Routing
- Open and closed are branches; where a closed call goes is the flow's decision
- Limits
- One open window per day, so a day with two windows needs a second schedule
Where the call goes next.
A call is a chain of decisions, and this is one link in it. These are the ones either side.
More in Contact Center
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The rest of the platform.
Five more categories, all on the same record and the same bill. Each card names three of its capabilities, so you can tell from here whether it is worth opening.
Contact Center
See business hours & holidays on your own floor.
Thirty minutes, your numbers and your data. We will set business hours & holidays up live and you can decide from the thing itself rather than from this page.
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