IMAP & SMTP
The one connection with no consent screen behind it: you type hosts, ports and a password, and the server proves they work before it agrees to keep them. Everything after that is polling, because there is nothing to push.
Wiring a mailbox up by hand
savedProduct figures from the platform’s own defaults - not customer averages
How it works.
The host is resolved before a socket opens
Both addresses you typed are looked up and refused if they land on loopback, a private range, the link-local block or anything reserved. A settings form is not a port scanner for the network we run in.
It signs in before it saves anything
A real login and logout runs against your incoming server first. A rejection comes back naming which thing is wrong, whether that is the password, the address, the port or the encryption setting, instead of a bare failure.
Sent is a place here, not a property
There is no marker on a message saying it was sent, so a message is treated as outbound because of which mailbox it was found in. That is why the sent mailbox is polled rather than inferred.
Submitting a message does not file your copy
Handing a message to an outgoing server leaves the sender's own sent mailbox empty, so the raw message is appended there afterwards and marked as read, the way any desktop client does it.
Two moments in every message.
Every message passes through the same seven. IMAP & SMTP is the lit ones, and everything either side of it is a different page in this category.
- 01Connect
the account it syncs with
- 02Compose
writing it, and from what
- 03Send
leaving now, or on a schedule
- 04Arrive
landing, and what it lands as
- 05Attach
pinning it to the right record
- 06Book
the meeting that comes of it
- 07Govern
who may use what, and see what
The specifics.
8 facts- Setup
- A form rather than a consent screen: address, password, both hosts and both ports, seven fields in all. Encryption is not one of them
- Defaults
- 993 with TLS inbound and 587 outbound, both fixed by the form. Port 465 is read as implicit TLS where a server asks for it
- Host guard
- Loopback, private, link-local, carrier-grade and reserved addresses are all turned away
- Cadence
- Polled every five minutes. This is the one connection with no push at all
- Window
- Since the previous run, or ninety days on the first, keeping the newest two thousand per mailbox, and two thousand is a floor on that cap rather than a ceiling. Five mailboxes are walked, so one pass can take a good deal more than two thousand in total
- Threading
- None. A message arrives here without a conversation identifier of any kind
- Write-back
- Read and starred are pushed outward, probing the message's own mailbox first and a list of common names after
- Bad password
- The connection is switched off rather than retried, so nothing keeps hammering your mail server
What this sits beside.
Mail and diary are one surface with several parts. These are the ones a person passes through in the same minute.
More in Email & Calendar
12 capabilitiesWebmail, four sync providers, tracking, calendar and meetings.
Google Calendar writes out the moment you save and mails the invitations, and reads back on demand, so a meeting booked on a call is there before it ends.
Outlook and Microsoft 365 sync through Graph with delta queries and subscriptions, so large mailboxes stay current without re-reading themselves.
A Microsoft mailbox brings its calendar and address book over Graph, on subscriptions that renew themselves, with a ten-minute pass running underneath.
Templates with merge variables, organised into groups and permissioned per team, so the answer your best rep writes becomes the answer everybody sends.
Grant a whole template folder to particular roles and teams, so regulated copy stays with the people allowed to send it. Filing is the act of sharing here.
Opens and clicks recorded against the record, with signed link identifiers so the tracking endpoint never trusts a parameter it was handed.
Put a thread out of sight until it matters and schedule a send for the morning, with the parked thread coming back unread so you cannot walk past it.
Book from the conversation, with the invitation, the joining link and the record all created together instead of in three separate tabs afterwards.
Connect Zoom and a booking creates, moves and cancels the meeting for you, with the joining link and passcode riding inside the calendar invitation.
Pick Google Meet on a booking and the calendar write mints the link with the invitation, so everyone on the account gets it rather than finding it in a note.
Connect Teams and a booking makes the meeting through Microsoft's own interface, carrying its joining address into the invitation the guests receive.
Inbound mail attaches to the lead holding any address on it, sender or recipient, matched exactly once lowercased. Two columns, one query, no resemblance.
The rest of the platform.
Five more categories, all on the same record and the same bill. Each card names three of its capabilities, so you can tell from here whether it is worth opening.
Email & Calendar
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