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Adoptiv

Branch Logic

Four of the boxes ask a question and take a different edge depending on the answer, and each answer is something the person on the other end did rather than something anyone guessed.

Four questions, and the row that answers each

port not_clicked
Question
What wrote the answer
  1. 1Every link is rewritten to a signed redirect
  2. 2Following one is verified, then forwarded on
  3. 3A clicked row and an opened row are written together
Row written
clicked, and opened alongside it
What every one of them looks at
Only the most recent message this cadence sent that person. Never their wider history, and never a message some other cadence sent.
Ports on the box
  • clicked
  • not_clickedtaken
with nothing sent yet
There is no message to read, so all three behaviour questions answer no. This is why a pause usually belongs in front of one.
every decision is filed
Each question records which way it went and what it read, stamped with the box and the run, so an unexpected arm can be traced rather than argued about.
A click implies an open, so the redirect writes both. Nobody clicked this one, so the question takes the second port and the cadence carries on down the other arm.
0
questions that read real behaviour
0
ports on each of the yes-or-no ones
0
days a later reply still counts inside

Product figures from the platform’s own defaults - not customer averages

The mechanism

How it works.

01

Opened and clicked ride inside the message

Each send carries a one-pixel image and has its links rewritten to a signed redirect on our side. Fetching the image records an open. Following a rewritten link records a click and an open together, because clicking implies one. Each is written once per message, so a preview pane firing twice is still one.

02

Replied is matched on the person, not the thread

Mail arriving through the Gmail, Outlook or IMAP sync counts as a reply when it comes from somebody with a live run and a send behind them inside a month. It is a contact-level match rather than header threading, which is exactly why that window exists.

03

Call outcome routes on the word the rep chose

A call step raises a task. Closing that task with an outcome writes the outcome back against the run, and the outcome box downstream takes the port carrying that name. You type the port names yourself, separated by commas, and anything unmatched falls to the catch-all.

04

Each decision is written down as it is taken

Every question records which way it went and what it read, stamped with the box and the run. So a person sitting on an arm you did not expect can be traced back to the answer that put them there instead of argued about.

Where it sits

One moment in every run.

Every run passes through the same seven. Branch Logic is the lit one, and everything either side of it is a different page in this category.

  1. 01
    Trigger

    the thing that happened first

  2. 02
    Enrol

    how somebody gets onto it

  3. 03
    Wait

    the pause, and what governs its length

  4. 04
    Branch

    the fork, and which side is taken

  5. 05
    Act

    the mail, the text, the task that goes out

  6. 06
    Measure

    what counts as it having worked

  7. 07
    Exit

    how somebody comes off it

The specifics.

7 facts
Questions
Opened, clicked, replied, and the outcome logged on the last call
What they look at
Only the most recent message this sequence sent that person, never their wider history
Reply window
Thirty days from the send. Older mail from the same person is not counted
Reply matching
Contact level. Incoming mail is not tied to the outgoing message by its headers
Outcomes a call step reports
Answered, no answer, voicemail, busy, wrong number. Your port names have to match those words
Placement
A question only knows what has happened by the time it is reached, so a pause usually belongs in front of one
Not the same as
This asks about behaviour. Dividing an audience by weight is A/B Split Testing

More in Automation & Flows

13 capabilities

Sequences, dispositions and webhooks that act without being asked.

Inbound Webhooks

A unique URL per integration with HMAC signing, rate limits, payload caps and idempotency - plus a log of every delivery it ever accepted or refused.

Email Sequences

Enrol a lead once and the sequence carries them: sends, waits, branches and exits, with a ledger that makes a duplicate send structurally impossible.

A/B Split Testing

Weighted splits assigned by a deterministic hash of the enrolment, so a lead always takes the same arm no matter how often that step is run again.

Wait & Timing

Hold a lead for minutes or days between steps, clamped to the sending window you set, so that an overnight wait never lands at four in the morning.

Sending Windows

Set the hours a sequence may send inside, as a fixed offset you enter yourself, and every wait is pushed forward into them before it is stored.

Suppression Lists

One do-not-contact roll per workspace, checked when a lead is enrolled and again inside the send, straight after that send has taken its own claim.

Auto-Enrollment

New leads enrol themselves the moment they are created, and the four guards that can refuse an add are read on every single route into a cadence.

Disposition Behaviours

Twenty-six behaviours attach to wrap-up codes, and twenty codes ship already pointing at one, so ending a call the right way books the follow-up.

Workflow Triggers

Six event types a CRM rule fires from: stage change, field update, new record, reassignment, schedule and inactivity, agreed in four places at once.

Workflow Actions

Send the email, assign the owner, raise the task, set the field, move the stage or call a webhook. Six modules, run in the order you stored them.

Conditional Logic

Eight comparison operators guarding each action, combined with AND and only AND, so a rule meaning either of two things is built twice, as two rules.

SMS in Sequences

A text is a step on the same canvas as the email and the call task, written into the real thread and carried out by the number it is going out from.

REST API

A versioned path, a key minted once and kept as a hash, and the same role and profile model the interface runs on deciding what that key may touch.

Automation & Flows

See branch logic on your own floor.

Thirty minutes, your numbers and your data. We will set branch logic up live and you can decide from the thing itself rather than from this page.

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