Compliance Screening
The check runs before the number is dialled, as a step inside the flow rather than a report on Monday. Federal DNC, known litigators and your own internal list, each able to stop the call, and each blocked attempt written down with the check that stopped it.
Flow: Screened inbound
before the dialYour own list, in your own workspace
The federal registry, held on the platform
Litigator lookup, United States and Canada
Product figures from the platform’s own defaults - not customer averages
How it works.
The gate sits inside the flow
Screening is a node, not a setting. It runs where you place it, which means it runs before the dial rather than alongside it, and the same node can guard an outbound campaign and a call another system asked for.
Each list decides for itself
Federal DNC and known-litigator screening stop the call. Your internal do-not-call stops it too. A missing consent record can flag instead of stopping, so you decide which gaps are a halt and which are a note.
A block is a record, not a silence
An attempt that fails a check is never placed, and the attempt is written to the contact with the check that blocked it. At audit the answer to why this number was not called is on the record rather than reconstructed.
Lists are yours to write
Internal do-not-call is populated by a wrap-up code at the end of a call or by hand, and it is honoured everywhere a number can be dialled from, including manual dials.
One moment in every call.
Every call passes through the same seven. Compliance Screening is the lit one, and everything either side of it is a different page in this category.
- 01Number
the line it arrives on or leaves from
- 02Route
where the call is sent and to whom
- 03Dial
placing it, and how many at once
- 04Connect
the moment a person picks up
- 05Talk
while the conversation is happening
- 06Wrap
the code, the notes, the next step
- 07Record
what is kept, and where it is kept
The specifics.
7 facts- Lists
- Federal DNC, known-litigator, internal do-not-call, per-campaign suppression
- Behaviour
- Per list: block the call, or place it and flag the gap on the contact
- Placement
- A node inside a call flow, so its position in the sequence is yours
- Evidence
- Blocked attempts stored against the contact with the failing check named
- Windows
- Calling-hour enforcement runs alongside, per timezone, from business hours
- Scope
- Applies to campaign dialling, click-to-call and calls triggered by another system
- Consent
- Capture date stored on the contact, available as a screening condition
Where the call goes next.
A call is a chain of decisions, and this is one link in it. These are the ones either side.
More in Contact Center
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Build the menu callers hear as a step in the flow, with fifteen starting templates from a plain auto-attendant to compliance-screened inbound.
Welcome audio, hold music, periodic announcements and four separate overflow destinations, so a queue never simply runs out of places to send a call.
Ring all, hunt, fewest calls, random, round robin with memory, or strict priority order. Change how a queue behaves without rebuilding it.
Match a caller to the agents who can actually help, on all, any or weighted skill matching, with a failover destination when nobody qualifies.
Offer a callback after a wait threshold or a queue position, hold the caller's place, and dedupe requests so nobody gets rung twice for one problem.
Flag a lead VIP and they skip the welcome, bypass the queue cap and reach an agent first - with ageing, so that ordinary callers never starve behind them.
Hand a call over cold, or consult first and then connect. Merge into a three-way and step out, leaving the other two talking without a drop.
Each side of the call is recorded on its own channel, so who said what is a fact rather than a guess - and the transcript inherits that separation.
The number most likely to be answered is chosen per call, ranked on the history with this lead, the overall answer rate, recency and area-code affinity.
Search live carrier inventory, filter by country or by digits the number ends with, and claim it to a flow or a person the moment it is yours.
Toll-free sits beside local as a first-class number type, routed by the same flows and billed from the same wallet as everything else you own.
Numbers in the countries you operate in, drawn from four carrier providers, so opening a new market is a purchase rather than a procurement project.
Every rep gets an extension and a browser phone, and can move a call between the browser and a desk phone mid-conversation without dropping it.
Organisation, team and personal mailboxes with their own access rules and greetings, and every message transcribed and attached to the right record.
Every call in progress on one screen, pushed as it changes rather than polled, with the agent, the number presented and the queue each one came through.
Two-way texting from the same numbers you call on, threaded per contact and landing on the same record, so the text and the call are one conversation.
Upload a recording, record one in the browser, or generate it from text in a chosen brand voice - then use it in any flow, queue or mailbox.
The rest of the platform.
Five more categories, all on the same record and the same bill. Each card names three of its capabilities, so you can tell from here whether it is worth opening.
Contact Center
See compliance screening on your own floor.
Thirty minutes, your numbers and your data. We will set compliance screening up live and you can decide from the thing itself rather than from this page.
14-day trial · no card · migration included