AI that edits the record, not a chat box in the corner.

One reading of the transcript returns the summary, the sentiment, the tone, what each side intended and a set of scores, in a shape fixed in code.

The model proposes record updates with its confidence and the quote it heard them in, shown as a before-and-after you accept or reject row by row.

One to six sentences on the record covering why the call happened and what was agreed, so nobody reading the list has to open the audio to find out.

Positive, neutral or negative on every analysed call, stored in a column of its own so the ones that went wrong are a filter rather than a listening exercise.

Chosen words rather than a fixed list for how the agent sounded, how the customer did, and the conversation overall - the manner behind the sentiment.

Communication, resolution, satisfaction and compliance scored nought to ten beside a separately judged overall, on every call that clears the analysis gates.

Compliance scored nought to ten against what the vertical says matters, because no phrase list exists to recite. A missing reading is excluded, never passed.

What the customer was actually asking for and what the agent committed to, extracted as structured intents rather than left inside the transcript.

Callbacks and meetings pulled out with their times, a confidence figure and the words they came from, ready to accept in one click or reject in one.

Four of six speech paths return the channel each side was recorded on, so the transcript knows who spoke rather than guessing, and one control swaps a pair.

Collections, healthcare, insurance, admissions and eleven more - each shaping what the analysis looks for without letting anyone break the output shape.

Threads summarised and read for intent and urgency, but only when a participant matches a record, so the model is never called on mail that is not yours.

Draft from an instruction or rework a message you have, landing in the composer with a suggested subject and going nowhere at all until you send it.

Describe what you track or paste a spreadsheet's columns, and get a named field group back with types, options and placeholders to approve one at a time.

A sentence becomes a grid filter and a sort order with the reading explained back, on the toolbar of every grid that carries a column menu of its own.

OpenAI, Azure, Anthropic, Gemini, Bedrock and ten more, bound per purpose with an ordered fallback chain, a circuit breaker and a cost line on every attempt.