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Time and dates

Business hours and holidays, evaluated in your own timezone, so the flow behaves differently at ten to six than it does at half nine.

2 nodes of 37

Business Hours

Checks your open hours.

Evaluates a Business Hours schedule (timezone-aware) and branches Open/Closed.

When to use it. Route to live agents during the day, voicemail after.

Outputs
  • Open · The call is within open hours.
  • Closed · The call is outside open hours.

Holidays

Checks holiday dates.

Branches Holiday/Normal for the call's date.

When to use it. Closed-for-the-holiday announcements.

Outputs
  • Holiday · The call lands on a date in a selected holiday schedule.
  • Normal · A regular day.

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